Key Responsibilities

·         Order Fulfillment & Packaging

o   Pick, pack, and prepare customer orders in line with the company’s premium packaging standards.

o   Verify order accuracy before dispatch and maintain neat, well-labeled packaging.

o   Coordinate with delivery partners/riders to ensure timely handovers and accurate deliveries.

·         Customer Engagement

o   Manage customer chats and DMs on WhatsApp, Instagram, and the website chat portal.

o   Provide prompt, warm, and professional responses to inquiries, updates, and delivery follow-ups.

o   Coordinate order confirmations, receipts, and post-purchase communication (“Thank you for your order” messages).

·         Inventory & Supplier Coordination

o   Update inventory records daily — monitor stock levels, restocks, and low-stock alerts.

o   Contact suppliers to confirm orders, delivery timelines, and resolve discrepancies.

o   Track inbound shipments and coordinate with shipping agents to ensure correct and timely arrivals.

o   Support with light quality checks when stock arrives.

·         Operations & Website Oversight

o   Review the website daily to ensure all products, prices, and photos are live and accurate.

o   Flag missing content or technical issues immediately.

o   Ensure that new items are uploaded promptly with correct details.

o   Maintain accurate fulfillment records, delivery tracking logs, and order status updates.

·         Additional Responsibilities

o   Prepare a simple weekly fulfillment report (orders processed, delivery performance, stock status).

o   Support the marketing team during new product drops — ensure products are live before launch.

o   Suggest process improvements to make fulfillment and logistics more efficient.

o   Manage cross-functional coordination — engaging with the marketing team, website developers, suppliers, customers, and delivery riders to ensure end-to-end operational efficiency.

Requirements / Qualifications

• ·         Bachelor’s Degree in Business Administration, Supply Chain Management, Logistics, Operations Management or a related field.
• ·         Previous experience in e-commerce, retail operations, or customer service is an advantage.
• ·         Strong organizational and multitasking skills.
• ·         Good written and verbal communication skills.
• ·         Proficiency with WhatsApp Business, Instagram, Google Sheets/Excel.
• ·         Attention to detail and commitment to quality.
• ·         Positive attitude, reliability, and willingness to be hands-on in a fast-moving start-up environment.