JOB TITLE: ONLINE SALES LADY ASSISTANT

NATURE OF JOB: FULL TIME

INDUSTRY: RETAIL

SALARY: KSHS. 15,000 + AIRTIME + INTERNET

JOB LOCATION:VIRTUAL

DUTIES AND RESPONSIBILITIES

• Respond promptly to customer inquiries across social media platforms (Instagram, WhatsApp, Facebook, TikTok, etc.).
• Take, confirm, and process customer orders accurately and efficiently.
• Provide product details, recommendations, and after-sales support to ensure excellent customer satisfaction.
• Follow up with customers to encourage repeat sales and referrals.
• Manage and update online product listings — including descriptions, prices, and photos.
• Monitor stock levels and coordinate with the fulfillment or delivery team to ensure timely order processing.
• Track customer orders and communicate order status updates.
• Promote products through engaging posts, reels, stories, and live sessions on social media platforms.
• Implement basic digital marketing strategies to increase brand visibility and sales.
• Respond to comments and messages to build and maintain active customer engagement.
• Maintain accurate records of sales, customer interactions, and stock movement.
• Prepare daily, weekly, or monthly sales reports as required.
• Work closely with management to suggest marketing ideas, promotions, or campaigns.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Proven experience in gardening, landscaping, or grounds maintenance
• Diploma or Certificate in Business, Marketing, Sales, or a related field (preferred)
• At least 1 year of experience in online sales, retail sales, or social media marketing
• Proficient in using social media platforms (Instagram, WhatsApp, Facebook, TikTok)
• Basic knowledge of online store management (Jumia, Shopify, WooCommerce, or similar) is an added advantage
• Strong computer and smartphone literacy