iHR Consulting Ltd [iHR] is a dynamic and growing Human Resources consultancy based in the heart of Nairobi. We specialize in providing innovative HR solutions, including Talent Acquisition & Management, Learning & Performance Optimization, Compensation, Benefits & Analytics, Strategic HR Advisory & Audit, and policy advisory to a diverse clientele across Kenya and the East & Central Africa and other parts of Africa. We provide recruitment to and from other countries globally. We are seeking a versatile, proactive, and client-focused HR Operations Executive to join our team and become the operational backbone of our firm.

We are looking for a highly organized and detail-oriented Operations Executive to take full charge of our day-to-day office operations, financial record-keeping, social media presence, and client relations. This is a multifaceted role perfect for a proactive individual who thrives in a fast-paced environment and is eager to wear multiple hats. The ideal candidate will be the first point of contact for our clients, ensuring their experience is seamless and professional, while also ensuring our internal operations run efficiently.

• Act as a primary point of contact for client inquiries, providing timely, courteous, and effective support via phone, email, and in-person.

• Build and maintain strong, long-lasting client relationships by understanding their needs and ensuring they are met.

• Coordinate client onboarding and offboarding processes.

• Act as a liaison between clients and our HR consultants, ensuring smooth communication and project follow-up.

• Gather client feedback and contribute to strategies for improving service delivery and client satisfaction.

• Handle client concerns with professionalism and escalate issues to the relevant consultant or manager when necessary.

• Manage all office administrative functions, including managing phone calls, emails, and office supplies.

• Maintain and update employee records and client files with strict confidentiality.

• Coordinate logistics for client meetings, interviews, and internal training sessions.

• Assist the consulting team with the preparation of HR documents, reports, and presentations (e.g., employment contracts, HR audit reports, policies).

• Ensure the office environment is professional, clean, and well-organized.

• Manage day-to-day bookkeeping using accounting software (e.g., QuickBooks, Sage).

• Process accounts payable and accounts receivable; prepare and send invoices to clients.

• Handle petty cash management and reconciliation.

• Prepare monthly financial summaries and assist with basic financial reporting.

• Support the management in tracking project budgets and expenses.

• Liaise with external accountants or auditors as required.

• Develop and execute a social media strategy to enhance our brand presence on platforms like LinkedIn, Twitter, Instagram, and Facebook.

• Create, curate, and schedule engaging content (posts, articles, infographics) related to HR trends, company services, and industry insights.

• Monitor social media channels, respond to inquiries, and engage with our online community.

• Track and report on social media performance metrics (engagement, reach, leads).

• Assist in updating the company website and crafting marketing newsletters.

1. Education: Minimum of Diploma is ideal recognized institution. Those with BCom (HR Option) are encouraged to apply.

2. Experience: A minimum of 2 years of proven experience in an administrative, operations, or HR support role etc. Experience that includes exposure to client relations, basic bookkeeping, and social media management is highly desirable.

3. Technical Skills:

• Proficiency in Google Workspace

• Knowledge of Microsoft Office Suite (especially Excel and PowerPoint) is ideal

• Hands-on experience with accounting software (e.g., QuickBooks).

• Demonstrable experience in managing professional social media accounts.

4. Ideal Candidate Profile:

• Exceptional organizational and time-management skills, with the ability to prioritize multiple tasks effectively.

• Excellent interpersonal and customer service skills, with a passion for building client relationships.

• High level of integrity and ability to handle confidential information discreetly.

• Strong written and verbal communication skills.

• Proactive, self-motivated, and able to work with minimal supervision.

• Keen attention to detail and a high degree of accuracy.

• A team player with a positive and problem-solving attitude.

• A competitive compensation.

• An opportunity to work in a dynamic and supportive environment.

• Exposure to diverse HR projects and client industries.

• Great potential for professional growth and career development.

Interested and qualified candidates should submit their CV, a Cover Letter, explaining their suitability for this role.

THE VACANCY IS OPEN AND ON A ROLLING BASIS TILL FILLED

iHR is an equal-opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.