JOB SUMMARY

Role/person specificationQualificationBachelor’s degree from a recognized universityExperienceCirca 2 years of team leader experienceRecord of achievement in a sales and service environmentExperience in handling customer complaintsPrevious experience in handling operational risk issuesPrevious roles could include;Personal banker team leaderPrestige team leaderKnowledge and SkillsIn-depth knowledge of the full range of Absa Africa retail product set and services and an overview of corporate and small business servicesIn-depth understanding of technical support systems e.g. Flex, BOC, IBOCDetailed understanding of the retail network business processes and operating procedures.Thorough knowledge of operating instructions and audit requirements.Good understanding of Absa Africa's risk policyAwareness of Absa Africa's retail strategy, operating structures, and interfacesKnowledge of Absa Africa people's policy and proceduresUnderstanding of the local competitor market.Team leader experience

RESPONSIBILITIES

Relationship Management and Cross-Selling: Time split 85