Senior Operations Manager

Senior Operations Manager

SafeBoda is hiring a Senior Operations Manager that leads all strategy and operations related to drivers in Kampala, including driver recruitment, onboarding, quality and performance, engagement, competitor research and driver communications. The ideal candidate has experience in managing a 20 + person team, can use data to make decisions, and is passionate about improving the livelihoods of boda and car drivers in Uganda.

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Key Responsibilities:

• Lead all operations and the SafeBoda driver community in Kampala
• Manage multiple projects and be a resourceful multitasker who can execute a number of tasks to get things done
• Leading, managing, and coaching a 20+ person team
• Ownership of driver-related KPIs as well as recruitment strategy, incentive programs, and building processes across operations.
• Analysing performance metrics data and using it to identify ways to improve the performance of our drivers and the efficiency of the team.
• Identifying and implementing strategies to improve driver engagement and retention
• Developing and implementing a range of special and high impact projects across various functions of the driver team
• Monitor competitor activity and build defensive strategies for the business

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Experience and Technical skills required

• Bachelor’s degree in a Business course from a recognised Institution
• At least 5 years of experience in Business Operations, 2 of which should be at Manager level
• Comfortable working in tough conditions, not always with easy answers to challenges
• Highly proactive ability to move fast, innovate and find creative solutions
• Be emotionally intelligent, humble and excited to work within a team with a diverse set of experiences and skills
• Data-driven decisions and solid analytical skills with experience in advanced  Excel
• Love our product and be curious about how it works, and be a strong advocate for the way SafeBoda can transform the livelihoods of drivers
• Live the SafeBoda values, represent the company in everything you do and constantly fly the flag.
• Fluent in Luganda language

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Benefits

1. Health insurance
2. Lunch every day for all staff at the SafeBoda academy
3. SafeBoda wallet balance to take daily rides
4. Paid annual leave
5. A supportive team environment with mentorship from SafeBoda leadership
6. Be a critical part of a team at the pinnacle of tech entrepreneurship in Africa

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Company Values‍

1. Community: Community drives us. We treat every driver, staff member, and customer with respect, knowing that together, we are stronger.

2. Safety: We stand for safety. We protect our drivers, passengers

3. Innovation: We challenge the status quo and create smart, practical solutions that make everyday life simpler and safer

4. Transparency: We are open-minded and candid, openly sharing our opinions without fear of judgment. We actively seek feedback on our product and performance to continuously improve.

5. Integrity: We earn trust by staying true to our values, holding ourselves to the highest standards, and delivering on our promises.

6. Collective Commitment: Everyone is encouraged to disagree while a decision is being made. However, once a decision has been made, everybody must commit to it. “I agree and I commit, I disagree

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Ready for the Challenge? 

Send an email to recruitment@safeboda.com, attaching your CV indicating why you are the right fit for the role. Please use “Senior Operations Manager” as the email subject.

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