Innovation & Digital Officer

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Old Mutual Uganda is hiring an Innovation & Digital Officer that helps the company set and execute innovation & digital strategies that will drive revenue including digital, improve customer engagement, optimize operations and create new business value.

Develop a clearly defined and compelling innovation & digital strategy for the company and ensure that all relevant initiatives are fully integrated into the strategic planning process for leadership commitment, resource allocation and execution

Lead company innovation & digital transformation process and all other executives and functions in the rollout of digital initiatives and capabilities, fully integrating business and technology, and closing digital performance gaps that exist in and between the various functions and business units of the organization

Determine key influencers and empower them with tools to promote brand loyalty on digital and social company platforms

Work with teams across the business to generate innovative solutions for products, services, processes, customer experiences, marketing channels, and business models.

Own and monitor the digital innovation project portfolio, while deployment of the individual projects may rest with other executives and teams

Ensure digital innovation and transformation initiatives create value by improving customer engagement and loyalty, driving new revenues, or achieving new efficiencies.

Monitor and report on the ROI outcomes of digital projects and investments – linked to enterprise KPIs – with the goal of demonstrating the positive impact from these initiatives

Build, manage, and continue to grow an internal and external digital innovation ecosystem, tapping into competencies across and beyond the organization (in an external partner network) to apply digital technologies to the business

Developing Digital Talent- work closely with HC to create and maintain an innovation and digital culture and to build digital capabilities across the company

Skills And Competencies.

Good communication and negotiating skills

Good interpersonal skills

Thorough understanding of insurance

Good communication and stakeholder management skills

Good teaming and interpersonal skills

Strong advocacy for collaborative working skills

Early-stage product experience including strong product development skills

DIMENSIONS

Unit Measures and Impact:

Financial Measures and Impact

: Department target (As per yearly set targets) billion

Value of Assets In charge:

Budget: Expense budget – As per yearly set targets

Revenue budget – As per yearly set targets

People Impact and Numbers

:

Direct Reports:

Indirect Reports:

Knowledge And Experience.

Qualifications:

University degree in business, technology or equivalent

Digital Innovation management

Core business processes and associated technical solutions

Experience:

Minimum of 3 years in Digital Product Management, innovation management or similar role

Basic understanding of Insurance

ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Works with and provides content services across multiple marketing platforms (Web, Mobile, Social Media) for OMEM with multiple internal stakeholders to deliver on content objectives.

Responsibilities

Content Creation

Collate and summarize information for use in developing content and write first drafts of straightforward content for print or websites.

Design and Conceptualization

Research and interpret data, trends, and benchmarks relevant to digital products/services design.

External Communications

Help others get the most out of external communications systems by offering support and advice.

Digital Marketing Plan Execution

Provide analysis to monitor performance of digital marketing campaigns.

Brand Strategy and Effectiveness

Assist in the management of brand(s) by implementing brand plans and guidelines and measuring effectiveness.

Internal Communications

Help others get the most out of internal communications systems by offering support and advice.

Operational Compliance

Identify, within the team, instances of noncompliance with the organization’s policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Brand Loyalty, Brand Loyalty, Budgeting, Business, Business Processes, Business Units, Business Values, Coaching, Core Business, Customer Due Diligence (CDD), Customer Engagement, Customer Experience (CX), Customer Loyalty, Data Interpretations, Development Planning, Digital Capabilities, Digital Innovation, Digital Marketing, Digital Marketing Campaigns, Digital Marketing Plan, Digital Performance, Digital Product Management, Digital Products, Digital Strategy, Digital Technology {+ 22 more}

Competencies

Communicates Effectively

Cultivates Innovation

Ensures Accountability

Manages Complexity

Nimble Learning

Tech Savvy

Education

Bachelors Degree (B): Digital Communications and Media/Multimedia (Required), Bachelors Degree (B): Technology Management And Innovation (Required)

Closing Date

16 November 2025 , 23:59

The Old Mutual Story!

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