Information Technology (IT) Graduate Trainee

Apply Now

Uganda Airlines is hiring a Information Technology (IT) Graduate Trainee to undergo practical and structured hands-on training program intended to build technical and professional skills in various IT functions. The role will be engaged in both learning and practical support of IT activities in projects delivery, systems administration, networking, cyber security, data analytics, software development, and hardware support. The program is intended to prepare and assess the trainee readiness for future positions in IT department.

DEPARTMENT:

Information Technology

POSITION:

Graduate Trainee – IT

REPORT LINE:

Manager, IT Operations

LOCATION:

Entebbe Head Office

DUTIES & RESPONSIBILITIES

Technical Training and Business Learning

Attend and complete all scheduled technical trainings including taking and passing recommended professional exams

Learn company processes, services, technologies, tools and systems used to support all company functions

Participate in rotational assignments in all IT functions, such as IT Operations, Delivery, Cyber Security and Innovation

Attain certification in at least two IT professional courses such as PMP, ITIL, Software Development, Systems Administration, Cyber Security, etc

IT operations

Provide first-line technical support to all staff in resolution of hardware, software, network and security incidents

Paticipate in installation, configuration and maintenance of all company IT systems

Log all IT incidents reported by users, track and report closure or escalation of such incidents

Maintain an accurate inventory of all IT systems and services

Support installation, monitoring and maintenance of all company IT network infrastructure

Support in maintenance of business continuity and availability of systems including backup, restore, software patching and cyber security checks

IT Delivery and Projects Management

Participate in web, mobile and ad-hoc applications development, software coding, debugging and testing activities

Support new systems development documentation and version control activities

Conduct Business analysis and develop Terms of Reference for new business process automation initiatives

Support development of data integrations, data transformation, data storage, and development data visualization, analytics and reporting initiatives

Develop Artificial Intelligence solutions to support business process improvements

Cyber Security

Monitor Security alerts and support the implementation of security policies across all cyber attack landscapes

Help identify and report any software or hardware vulnerabilities

Participate in Vulnerability assessments and penetration testing tasks

Support preparation and execution of cyber security awareness campaigns and training

Support security incidents investigations, root-cause analysis and reporting

Innovation and invention

Participate in technology innovations, ideation and implementation of new ideas

Develop new solutions geared towards 100% paperless organisation

Participate in development of new ideas incubation, testing and change management to drive acceptance and adoption

Documentation and Reporting

Prepare and keep updated technical documentations, and User guides

Develop a knowledgebase on known incidents, trouble-shooting tips or guides and what-if scenerio analysis

Develop AI tool for Search and Find information on corporate intranet

Provide weekly and monthly Progress Reports to Supervisors on tasks and projects handled, challenges and resolutions

Prepare Lessons Learnt documentation for every IT projects handled and keep a central storage of Projects Lessons Learnt.

Qualifications (Minimum Requirements)

A Bachelor’s Degree in Information Technology, Software Engineering, Computer Science, Information Systems, or a related field.

Strong Academic Performance and willingness to learn

Applicants must be fresh graduates who completed their degree within the last two (2) years

Minimum CGPA of

3.6 and above

(strict requirement).

Basic knowledge of;

Operating Systems – Windows, Linux Ubuntu, etc

Programming Languages eg Java, Python, C#

Databases eg SQL, MySQL, PostgreSQL, etc

Knowledge of Cyber Security principles.

Skills, Experience and Competencies

Strong Analytical and problem-solving skills

Quick learner and adaption

Attention to details and strong organizational skills

CLICK HERE TO APPLY