Human Resources Officer (E-Commerce)

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Human Capital Business Solutions Ltd is seeking a competent and experienced Human Resources Officer (E-Commerce) to be based in Kampala, Uganda. The Human Resources Officer (E-Commerce) will be responsible for supporting the full range of human resource functions within the e-commerce business unit, ensuring that the company attracts, develops, and retains talent suited to the fast-paced, tech-driven digital environment. The Human Resources Officer (E-Commerce) will also focus on recruitment, employee relations, performance management, learning and development, and HR administration tailored to e-commerce operations.

Reports To:

The Head of Human Resources

Duty Station:

Kampala, Uganda

Main Duties and Responsibilities

Talent Acquisition & Onboarding

Support end-to-end recruitment for e-commerce roles such as digital marketers, logistics officers, customer service agents, and fulfillment staff.

Develop and post job adverts, screen applicants, and coordinate interviews.

Facilitate smooth onboarding and orientation of new employees to ensure quick integration into the e-commerce culture and systems.

Employee Relations & Welfare

Serve as the first point of contact for employee queries and concerns.

Promote a positive work environment that supports employee engagement and productivity.

Manage employee grievances, disciplinary cases, and conflict resolution in line with HR policies.

Performance Management

Support the implementation of performance appraisal systems specific to e-commerce KPIs (e.g., order processing time, customer satisfaction, digital campaign outcomes).

Track and report employee performance and assist in identifying training or coaching needs.

Collaborate with line managers to ensure performance objectives align with business goals.

Learning & Development

Coordinate training programs focused on digital skills, customer experience, and operational efficiency.

Identify capability gaps within the e-commerce team and recommend targeted interventions.

Maintain accurate training records and evaluate the impact of learning initiatives.

HR Administration & Compliance

Maintain up-to-date employee records (contracts, leave, attendance, etc.) in both physical and digital formats.

Ensure HR operations comply with labor laws, company policies, and data protection standards.

Prepare regular HR reports and metrics relevant to the e-commerce business.

Culture & Employee Engagement

Drive employee engagement initiatives suited for hybrid or remote work environments.

Promote the company’s values, culture, and employer brand within the e-commerce space.

Support internal communication to enhance team alignment and morale.

Qualifications, Experience, and Skills

Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Psychology, or a related field.

At least 3 years of experience in a Human Resource role, preferably within an e-commerce, retail, or technology-driven organization.

Experience in HR management processes for diverse teams, including remote or gig workers, is an added advantage.

Strong understanding of HR principles, labor laws, and best practices.

Excellent communication, interpersonal, and conflict-resolution skills.

Proficiency in HR Information Systems (HRIS) and digital collaboration tools.

Strong attention to detail, integrity, and confidentiality.

Adaptability to fast-changing digital and operational environments.

Barriers to Success in Role

Limited understanding of the e-commerce business model.

Inability to adapt to a fast-paced and constantly changing environment.

HOW TO APPLY

Candidates who meet the criteria outlined above should submit their applications, resume and academic documents in pdf format with “

HCBSU-HRO-HUMAN RESOURCES OFFICER”

as the Email subject via

recruitment@hcbsltd.com

Note:

The deadline for applications is not later than

05:00 pm, Monday 17

th

November 2025

.

Only shortlisted applicants will be contacted. Female Candidates are encouraged to apply.