Head Eco-Systems & Partnerships

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DFCU Bank is hiring a Head Eco-Systems & Partnerships at the center of the execution of dfcu’s inorganic growth strategy. The role holder is responsible for the vision, strategy, solution design, implementation, and overall ownership of the commercial strategy of dfcu’s priority ecosystems.

The role is a combination thought leadership, strategic partnerships, new business models, product development and go-to-market management. To be successful, the role holder will require strong competency in creating and sustaining an enterprise-wide environment that fosters delivery, accountability, commitment, growth, and continuous innovation.

The role holder is a self-starter with exceptional financial acumen, strong operational diligence, and a passion for driving transformation. The role holder will be a highly effective communicator with a strong ability to influence leadership through analytical reasoning, creativity, and sound judgment. The role holder should be comfortable challenging the status-quo in a sensitive, efficient, and constructive manner.

Key Duties and Responsibilities:

Ecosystems Strategy and Solutions Commercialization

Lead the development and implementation of the overall ecosystem strategy (new revenue streams), ensuring alignment with the dfcu Bank’s purpose and commercial ambitions.

Be accountable as a business leader for achievement of the ecosystem’s strategic and outcomes, including the ownership of investment case development for new and/or existing ecosystems extensions

Drive the development of the prioritized ecosystem’s commercial strategy (and its continuous iteration) that defines the short-term and long-term plans leveraging technology and digitization capabilities

Structure ecosystem outcomes and prioritize their execution, ensuring stakeholders are aligned with resources mobilized for the achievement of the intended value.

Ecosystems Solutions Delivery and Management

As the voice of customer within the prioritized ecosystems, lead discussions with stakeholders to understand customer needs with a view of guiding solutioning and development prioritization

Oversee project teams, partnering with the PMO office and 3rd party partners, to optimize work plans across assigned ecosystems and delivery against agreed delivery timelines

Consistently collect market and customer feedback, and develop a repeatable dissemination framework to internal teams that guides and iterates the development process

Own the effective governance including the management and quality assurance of the ecosystems processes, solution documentation, risk identification and mitigation, partner vetting, onboarding and management, aligned to best practice

Monitor and manage Service Level Agreements (SLAs) and turnaround times for ecosystems and partners to ensure alignment with customer expectations and retention requirements

Strategic Partnerships and Stakeholder Engagement

Formulate and mobilize high-growth strategic partnerships that deliver/grow innovative and transformative ecosystem programs, with a particular focus on differentiated best in class solutions

Identify, evaluate, negotiate with, and onboard third-party partners to drive sustainability, provide relevant business opportunities, and offer holistic solutions to clients

Build and maintain effective relationships with internal and external stakeholders, including shareholders, regulators, industry bodies, and multi-disciplinary teams across the bank and indeed the dfcu group

Qualifications, Skills and Experience:

Bachelor’s Degree in Business, Finance, Economics, Computer Science, or related field. MBA is a plus.

10+ years’ experience in business planning and strategy, new business models, digital products management and development, sales enablement, managing and expanding a product/solution portfolio, driving demand generation and pipeline acceleration.

Exceptional self-starter with the ability to thrive in ambiguous, fast-paced environments that come with building a new business/solutions from the ground up.

Passion for technology and intellectual curiosity about new technologies and how they work/enable new customer solutions

Experience in product management, bringing new, digital products and services to market

Past experience in scaling a rapidly growing business, with equal parts ‘general athlete’ and ‘been-there, done-that’ experiences

Industry knowledge: Demonstrable experience in product commercial management across industries, and across customer touchpoints, both online and offline

Strategic & critical thinker: Methodically breaks down problems into smaller components to enable a deeper understanding of root causes of key issues. The role holder will have the ability to evaluate points for improvement and creatively solve complex and ambiguous problems to reach new and unconventional modes of resolution.

Product commercialization and go to market: Strong commercialization experience, specifically, taking new solutions to market. Ability to easily translate client needs into technical requirements, and build narratives to answer to market demand.

Passionate about UX centered design, API products, supply <> demand experience (consumers, producers and intermediaries) with a focus on driving solution conversion, adoption and usage rates.

How to Apply:

Send your application to:

vacanciesbank@dfcugroup.com

NB:

Only short-listed candidates will be contacted.