Front Office Supervisor

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Sokoni Africa Limited is in search of a dedicated and skilled Front Office Supervisor to join our dynamic team. In this role, you will be responsible for overseeing the daily operations of the front office, ensuring that guests receive the highest level of service and support. Your leadership and organizational skills will be essential in creating an efficient and welcoming environment for our guests.

Responsibilities

Supervise front office staff, including receptionists and concierge agents, ensuring exceptional service standards

Manage daily operations of the front desk, including check-ins, check-outs, and handling guest inquiries

Resolve guest complaints and issues promptly to ensure satisfaction and enhance the guest experience

Conduct regular training sessions and performance evaluations for front office staff

Maintain accurate records of room availability, reservations, and billing transactions

Coordinate with housekeeping and maintenance to ensure prompt service and room readiness

Prepare reports on front office activities, including occupancy rates, guest feedback, and staff performance

Requirements

Bachelor’s degree in Hospitality Management or a related field

Proven experience as a Front Office Supervisor or in a similar role within the hotel industry

Exceptional leadership and interpersonal skills

Strong communication and customer service orientation

Proficient in hotel management software and Microsoft Office Suite

Ability to multitask and manage a fast-paced work environment

Flexibility to work various shifts, including evenings and weekends

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