Freight Forwarding Operations Manager

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Africa Global Logistics is hiring a Freight Forwarding Operations Manager to spearhead the operational management of a diverse client portfolio, ensuring efficient and compliant logistics operations across Sea Freight (Import & Export), Airfreight, Warehousing, and Inland Container Depot (ICD) services.

This role is pivotal in driving service excellence, optimizing costs, enhancing productivity, and fostering a culture of continuous improvement.

Key Duties and Responsibilities:

Team Leadership & Development

Lead and develop a high-performing operations team, ensuring alignment with organizational goals.

Set clear performance targets and foster a culture of accountability and collaboration.

Oversee staff recruitment, onboarding, and capacity development in coordination with HR.

Conduct performance reviews, identify training needs, and nurture career growth.

Operational Excellence

Optimize workflows across all operational units to ensure efficiency and service quality.

Collaborate with QHSE and Operational Excellence teams to review, update, and enforce SOPs.

Implement continuous improvement initiatives to enhance cost-effectiveness and process reliability.

Client & Portfolio Management

Oversee service delivery for a diverse client base, ensuring contractual compliance and profitability.

Partner with Sales and Finance to develop and validate tariffs, quotations, and client presentations.

Build strong client relationships through responsive, solution-driven service delivery.

Financial & Quality Performance

Achieve budget and quality-of-service targets, focusing on gross margins and cost control.

Participate in the disbursement control committee to monitor financial accuracy and compliance.

Regularly review operational KPIs and implement corrective actions when needed.

Subcontractor & Risk Management

Manage relationships with transporters, government agencies, and other subcontractors.

Monitor service standards and compliance with AGL policies and