Customer Service Consultant (Jinja and Sixth Street Branch)

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KCB Bank is hiring a Customer Service Consultant (Jinja and Sixth Street Branch) to carryout the following responsibilities;

KEY RESPONSIBILITIES

Cross sell all bank products and services.

Attend to customer’s queries.

Resolve and minimize number of customer complaints

Receive and analyse customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.

Maintain proper documentation and custodianship of Blank forms

Ensure 100% collection of revenues for services rendered.

Rectify irregularities highlighted in the audit report in customer service area

Punctual and accurate submission of relevant reports.

Ensure all relevant stationary is available to customers.

Cleanliness of the banking hall

Any other duties assigned from time to time.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

a) Academic & Professional

Bachelor’s degree in a Business-related field is required.

b) Experience

A Minimum of 1 Year experience in offering customer care and teller services