3 MONTH FIXED TERM CONTRACT
Duties:

Handle incoming customer inquiries via phone, email and Whatsapp in a professional and courteous manner.
Provide technical and billing support to customers, including troubleshooting internet connectivity and Wi-Fi
Log all interactions accurately in the CRM/ticketing system.
Escalate unresolved issues to Tier 2 support or network operations when required.
Educate customers about products, packages, and service features.
Follow up on open tickets to ensure timely resolution.
Meet and exceed customer satisfaction, call handling, and resolution KPIs.