Clinical Operations Manager

Clinical Operations Manager

Nakasero Hospital is hiring a Clinical Operations Manager with the following duties and responsibilities;

KEY RESPONSIBILITIES

• Operational Leadership & Coordination: Serve as the primary operational liaison between the Head of Medical Services and clinical departments
• Performance Monitoring & Quality
  Assurance; Monitor key clinical performance indicators (KPIs) across all supervised units, including patient wait times, clinical outcomes, and service utilization
• Clinical Allied Services Oversight: Provide direct supervision and support to heads of Nutrition, Biomedical Engineering, Physiotherapy, and Off-site Nursing Care.
• Staff Management & Development: Support Medical Officers and allied clinical leads in performance management, including goal setting, leave, scheduling, feedback, and professional development

• Resource & Budget Management: Assist in developing and managing clinical operational budgets in alignment with hospital financial goals
• Patient Experience & Safety: Champion patient safety initiatives and ensure adherence to infection prevention and control protocols
• Reporting & Communication: Prepare and present regular operational reports to the Head of Medical Services and hospital leadership.

Competencies and Skills:

• Clinical Acumen: Strong understanding of clinical processes, medical terminology, and healthcare operations.
• Leadership & Influence: Ability to lead multidisciplinary teams, drive change, and foster collaboration in a clinical setting.
• Analytical Thinking: Proficiency in data analysis, performance metrics, and operational problem-solving.
• Communication: Excellent verbal and written communication skills for clinical, administrative, and patient interactions.
• Regulatory Knowledge: Familiarity with Uganda healthcare regulations, accreditation standards, and clinical best practices.
• Technology Proficiency: Competence in hospital information systems, electronic medical records, and
  Microsoft Office
• Emotional Intelligence: Ability to navigate high-stress clinical environments with empathy and professionalism

Experience:

• A minimum of 5 years’ clinical experience, with at least 3 years in a clinical management or supervisory role in a busy and dynamic hospital environment.
• Proven experience in overseeing multidisciplinary clinical teams and allied health or clinical support services.
• Demonstrated success in improving clinical processes, patient safety, and operational efficiency.

Qualifications:

• Minimum of a Bachelors of Medicine and Bachelors of Surgery Degree (MBChB) is a must.
• Minimum formal postgraduate training in leadership, Management or Administration (Healthcare or Hospital Administration, Public Health, Public Administration, Business Administration/ Management or closely related course) is a must.
• A Masters is an added advantage

All interested candidates please submit all relevant documents to

Nakasero Hospital on jobs@nakaserohospital.com Deadline: 12th December 2025

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