Claims Officer

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CIC Insurance is hiring a Claims Officer to ensure efficient and accurate processing, assessment, and settlement of claims in line with company policies, regulatory requirements, and service standards while safeguarding the company against fraudulent or unjustified claims.

PRIMARY RESPONSIBILITIES

A. Claims Processing & Assessment

Receive, register, and acknowledge claims from policyholders.

Review and verify the completeness of claim documents and reports.

Assess claims against policy terms and exclusions.

Recommend approval, rejection, or further investigation of claims.

Analyze intimated claims and advise the client on supporting claim documents.

Process fully documented claims and refer any suspicious claims to the supervisor.

Review claims reserve on a continuous basis in view of new developments and close files where all payments have been made.

Facilitate reinsurance recoveries by submitting claim documents when they fall due.

B. Customer Service & Stakeholder Management

Respond to inquiries from clients, providers, and intermediaries on claim matters.

Provide guidance to clients on claim requirements, processes, and timelines.

Build and maintain strong relationships with policyholders.

Issue discharge vouchers and ensure execution by the client.

Follow up on claims payments.

C. Compliance & Reporting

Ensure claims are processed in compliance with company policies, service level agreements, and regulatory guidelines.

Maintain accurate records of all claims.

Prepare periodic reports on claims performance, trends, and risks for management decision-making.

KEY SKILLS, KNOWLEDGE, EXPERIENCE AND BEHAVIORAL COMPETENCIES

Academic and Professional Requirements

Education:

Bachelor’s degree in Actuarial Science or related field.

Professional Qualification:

Diploma in Insurance.

Relevant Experience:

Minimum of 2 years’ relevant experience.

Skills and Competencies

Analytical & Problem-Solving Skills

Attention to Detail

Excellent communication, presentation, and interpersonal skills

High integrity, self-driven, goal-oriented, and able to work with minimal supervision

Customer Service Orientation

CIC Insurance Values

CIC Group is committed to providing excellent service and spurring further growth. Employees are required to align their behavior to the following core values:

Integrity

– Be fair and transparent

Dynamism

– Be passionate and innovative

Performance

– Be efficient and results-driven

Co-operation

– Live the Co-operative spirit

APPLICATION PROCESS

If you have the aforementioned professional and academic qualifications and are ready to execute the above mandate, strictly apply through:

https://careers.cicinsurancegroup.com/

Clearly indicate the position being applied for.

Closing Date:

Close of business on

24th November 2025

Please note: Only short-listed candidates will be contacted.

If you do not hear from us by

30th November 2025

, consider your application unsuccessful.

CLICK HERE TO APPLY