Chief Commercial Officer

Apply Now

MTN Mobile Money Uganda is hiring a Chief Commercial Officer responsible for the overall management of Fintech commercial plans and to lead implementation of all necessary Fintech commercial strategies in order to ensure MTN Mobile Money Uganda objectives are met. The role is responsible to lead commercial activities across all products & services and leads teams across the below four sub-functions:

Corporate Business

Commercial Operations

Distribution

CVM

In addition, the role is required to establish key business contacts and accounts and oversee resource utilization, such that seamless implementation of business plans can be achieved. The role entails working under the guidance of Group Executive Fintech Commercial operations, and maintains regular liaison with Group Fintech Commercial Operations team.

The Chief Commercial Officer reports to MD-MTN Mobile Money Uganda and is supported by Senior Managers

Reports to:

Managing Director

Key Duties and Responsibilities:

The Chief Commercial Officer will be accountable to achieve the following objectives:

Lead creation of the functional strategy aligned with the overarching business goals and in line with group mandate

Ensure effective implementation of the strategy by means of developing and providing direction, structure, frameworks, models, plans and roadmaps

Lead regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Staff Leadership and Management

Build and manage a high performing team by providing leadership, role clarity, training and career development

Source, induct and manage talent in accordance with legislative guidelines

Continually develop a culture of strong collaboration and effective team working

Ensure open communication channels with staff and implement change management interventions where necessary

Provide definition of roles, responsibilities, individual goals and performance objectives for the team

Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program

Develop and implement a training plan in order to build and develop skills within the team

Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan

Performance manage resources in accordance with HR policy and legislation where necessary

Actively participate in leadership team and develop skills of own team

Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Governance

Strategic Meetings

Hold strategic meetings, ensuring relevant participation from subordinates and provide guidance and input in the various discussions

Lead MTN MoMo transformation initiatives, elicit inputs from relevant parties

Lead implementation of adequate risk mitigation and controls

Oversee evaluation baseline of Service Level Agreements (SLAs) and KPIs

Approve new initiatives and where outside of DoA, drive approval from MD / Group

Provide relevant budget for internal projects

Review proposal on change initiatives SLA, policies and procedures and oversee execution of the same

Escalations

Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CEO / Group team

Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

Review all projects initiated in the function

Review and finalize objectives, targets and budgets for the function

Review key risks, issues and dependencies and set mitigation actions

Develop and manage budgets

Sign-off / make decisions regarding tactical changes

Chair tactical meetings

Performance

Monitor performance and alignment with MTN MoMo Uganda as well as group strategy

SLA approval and exception performance review

Reporting

Report on a monthly basis to the MD relating to progress made within the function and in accordance with the measurement metrics set by the organization

Report on an ad hoc basis on specific projects, as required

Budgets

Manage function’s budgets in line with business objectives

Manage project initiative budgets in line with business objectives

Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Operational Delivery

Functional Leadership:

As the functional leader of the Commercial Operations vertical, the role is accountable to:

Monitor and align the direction, strategy and results of the Commercial Operations Vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with

Owner for OpCo specific commercial value propositions, services and Channels

Lead the identification and negotiations for strategic partnerships and business development initiatives and deals

Provide feedback to Executive Fintech Commercial Operations on current process’ effectiveness and efficiency

Hold meetings with other OpCo Heads of Commercial Operations and Group Commercial operations team to suggest internal process/work stream improvement techniques

Lead and drive an integrated solution development and problem-solving philosophy across the function

Monitor true-value metrics to measure the impact and benefit of the function to OpCo and in turn, Group FinCo. Drive continuous improvement across all verticals

Generate visibility for the true-value contributions of the function within Group FinCo and Opco to drive greater service acceptance and adoption

Delivery Leadership:

As the delivery leader of the Commercial Operations vertical, the role is accountable for the following work area outcomes:

Strategy & Analytics, Budgeting, Data and Reporting

Oversee implementation of policies, procedures and guidelines set forth by group Commercial team and ensure compliance with the same

Lead, control and establish governance to manage the consolidated OpCo Commercial Operations strategy, budgets and financials

Cascade the Group Fintech budget, analytics and reporting framework in the Function

Deliver results under the guidance of the Executive Fintech Commercial Operations, abiding by all the set directives and regularly reporting compliance

Business Development

Build & maintain strategic alliances with key corporate bodies, SMEs and Government for business growth & performance

Ensure regular engagement and monitoring of Partner Banks to build relationships aimed at increasing Fintech growth

Tap industry trends and identify emerging channels, develop strategies and oversee implementation

Continuous Monitoring of Budgets

Conduct periodic review of business plans and budgets to evaluate actual vs. budgeted performance

Analyse discrepancies and determine root cause for deviations in consultation with relevant stakeholders

Formulate corrective measures to be incorporated into plans and budgets

Propose revision of budgets and business plans based on outcome of actual vs. budget analysis

Review of costs & revenues to ensure they are aligned to the budgeted lines at all times and advice the financial reporting team where there is deviation.

Review costs at the point of purchase requisition to ensure they are correctly mapped to the budgeted lines and there is sufficient budget before commitments are made.

Managerial / Supervisory Responsibilities

Accountable for the morale, performance, and development of the function’s human capital

Approve work structure process before adoption by the team

Coach and mentor direct reports

Ensure assigned team is led, motivated, and rewarded to achieve KPA’s

Ensure that coaching / mentoring programs and personal development plans are in place for all staff members

Ensure effective management of diversity among personnel in the function

Identify staff training and development needs and implement necessary actions

Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines

Possess the authority, presence, and integrity to command respect from colleagues and from external contacts

Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)

Provide guidance and leadership ensuring future focus and current efficiency

Qualifications, Skills and Experience:

Minimum Bachelor academic degree coupled with an MBA/Masters

4-year degree in Computer Science, Engineering, Commerce or a related field will be advantageous

Experience:

Minimum 10 years relevant experience with at least 5 years in a senior management role or in a similar position

Experience in Fintech, banking or financial services is mandatory

Successful track record as a senior management professional in delivering exceptional business growth & financial results

Experience working in a global/multinational enterprise with a good understanding emerging market

Functional Knowledge:

Commercial (CLM, Billing & Reconciliation, Float Management, Agent/Merchant lifecycle management, route to market)

Business Development (sales strategy & planning, sales forecasting, channel management, analytics & reporting)

CVM (data mining, customer profiling, cross/up-sell, campaign & promotion management, value model development, loyalty & churn management)

Brand & Marketing (Trade marketing, ATL/BTL/TTL marketing, digital & social media marketing, brand management, advertising, content writing)

Data analytics

Relationship management

Negotiation

Skills:

Ability to manage self and be a team player, good conflict management, ability to take and manage accountability

Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently

Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports

Personal Skills – Trustworthy, integrity and ethical in dealings

Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively

Organizational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization

Global thinker, Analytical thinking and Problem-solving abilities.

Skill in Resource Management

How to Apply:

All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.

Click Here to Apply