Sales

• Get an in-depth understanding of Kaluari’s solutions and sales methodology.
  
• Identify, qualify and close new business opportunities through calls, emails and virtual meetings.
  
• Present Kaluari’s value proposition clearly to existing/prospective clients, nurture and convert prospects.
  
• Schedule and attend meetings with prospects regularly, taking relevant notes for follow-up.
  
• Consistently meet or exceed monthly/annual sales targets.
  
• Maintain and update client sales-related interactions and leads in the CRM system.
  
• Collaborate with the team on improving prospecting strategies.
  
• Stay informed on industry trends and competitors to serve as a trusted resource for prospects and clients.
  
• Perform any other duties as assigned.

Technical Support

• Handle customer technical support cases via email or phone (in-person if necessary).
  
• Guide clients through diagnostics, troubleshooting, and system set-up processes.
  
• Ensure timely responses to support inquiries.
  
• Prioritize and manage multiple support cases simultaneously to ensure timely resolutions.
  
• Provide accurate information and assistance on Kaluari solutions
  
• Continuously improve technical knowledge through feedback and training.
  
• Perform other related duties as assigned.
  

Basic Requirements

• Genuine Interest in sales, IT and learning new technologies.
• Strong technical aptitude — not necessarily an expert, but eager to understand how technology can enhance business processes.
  
• High attention to detail and accuracy in all tasks.
  
• Self-driven, adaptable, and comfortable working in a fast-paced environment.
  
• Able to explain technical concepts clearly to both technical and non-technical audiences.
  
• Strong listening skills and a professional, pleasant telephone manner.
  
• Excellent time management and organizational skills.
  
• Dependable and responsive, with the ability to follow instructions and meet deadlines.
  
• Able to remain calm and effective under pressure or heavy workload.
  
• Confident engaging with C-suite executives and senior managers.

Added Advantage

• Previous experience in a sales or technical support role, preferably with enterprise software products
  
• Experience troubleshooting and resolving technical problems
  
• Bachelor’s degree in an IT-related field