Key Responsibilities

• Serve as a first point of contact for employee queries and escalate complex issues appropriately.
• Support the implementation of employee engagement activities, welfare programs, and HR communication.
• Assist in handling employee grievances, disciplinary processes, and documentation in line with Kenyan labour laws and company policy.
• Maintain an up-to-date log of employee concerns and resolutions to support positive workplace culture.
• Coordinate exit interviews and document employee feedback for continuous improvement.

• Collect, verify, and submit payroll inputs—new hires, exits, overtime, leave updates, statutory changes, and salary amendments.
• Maintain accurate and updated employee records to ensure error-free payroll processing.
• Support reconciliation of payroll-related reports and address payroll queries.

• Prepare HR letters, contracts, notices, and staff communication.
• Support onboarding and offboarding to guarantee a seamless employee experience.
• Update HR databases, attendance sheets, and leave management systems.
•      Post vacancies, screen CVs, schedule interviews, and conduct reference checks.
•     Prepare interview materials and assist in candidate communication.

• Assist in enforcing HR policies and procedures across departments.

Qualifications & Experience

• Diploma or Degree in Human Resource Management or related field.
• CHRP certification or ongoing pursuit is an added advantage.
• 2 years’ experience in HR, ideally in the insurance or financial services sector.
• Knowledge of Kenyan labour laws and HR best practices.
• Strong proficiency in MS Office and HRIS systems.
• Excellent written and verbal communication skills.