JOB TITLE :BARMAN

NATURE OF JOB: FULL TIME

INDUSTRY:HOSPITALITY

SALARY:KSHS.25,000

JOB LOCATION:NAIROBI

DUTIES AND RESPONSIBILITIES

Drink Preparation and Service

• Prepare alcoholic and non-alcoholic beverages according to standard recipes and customer preferences.
• Ensure drinks are served promptly and presented attractively.
• Recommend drinks or cocktails to guests based on their tastes or special promotions.

Customer Service and Guest Interaction

• Greet and engage with guests in a friendly, professional, and welcoming manner.
• Handle guest requests, complaints, or inquiries efficiently and courteously.
• Maintain a high level of customer satisfaction by creating a positive bar experience.

Bar Maintenance and Hygiene

• Keep the bar area clean, organized, and well-stocked throughout the shift. Regularly clean glassware, utensils, and equipment to meet hygiene standards.
• Dispose of waste properly and maintain compliance with health and safety regulations.

Cash Handling and POS Operations

• Operate the Point of Sale (POS) system accurately for billing, order entry, and payments.
• Handle cash, credit card, and other transactions responsibly.
• Reconcile sales at the end of the shift and report discrepancies to management.

Inventory Management

• Monitor stock levels of beverages, garnishes, and bar supplies.
• Assist with inventory counts and report shortages or ordering needs to the manager.
• Ensure proper storage and rotation of stock to prevent spoilage or wastage.

Team Collaboration

• Work closely with servers, kitchen staff, and management to ensure smooth operations.
• Assist in training new bar staff or supporting colleagues during busy periods.
• Participate in team meetings and contribute ideas for improving bar service.

Compliance and Professionalism

• Adhere to all company policies, including dress code and grooming standards.
• Follow responsible alcohol service practices and local laws regarding alcohol consumption.
• Maintain professional conduct and represent the establishment positively at all times.

Flexible Scheduling

• Be available to work evenings, weekends, holidays, and special events as required.
• Adapt to changing work demands and handle high-pressure situations efficiently.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Certificate or diploma in Hospitality, Hotel Management, or a related field.
• Proven experience working as a Barman or in a similar hospitality role.
• Strong interpersonal and communication skills.
• Proficient in using POS systems for transactions.
• Excellent grooming and professional appearance.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work varying shifts including evenings, weekends, and holidays