Join Our Team at Pattern Promotions - Customer Service Assistant
About Us: In a rapidly changing world, innovation and creativity are essential. At Pattern Promotions, we encourage our team to think outside the box, challenge the status quo, and develop fresh ideas. We believe that diversity of perspectives drives innovation, and we are committed to staying at the forefront of the latest trends and technologies.
Position: Customer Service Assistant
Location: San Antonio, TX
Schedule: Weekends Off
Salary: $780 - $1,125 per week
Work Type: In-person (strictly on-site)
Job Description: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team and play a vital role in enhancing our customer experience. The ideal candidate will be the first point of contact for our customers, providing them with information and assistance regarding our products and services.
Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Respond to customer emails, calls, and messages in a professional and courteous manner.
• Maintain an up-to-date knowledge of the company's products and services to effectively assist customers.
• Process orders, returns, and exchanges according to company policies and procedures.
• Document customer interactions and feedback in the system for future reference and analysis.
• Collaborate with team members to identify areas for improvement in service delivery.
  

Qualifications

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role or similar position is highly preferred.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using customer service software, databases, and tools; familiarity with CRM systems is advantageous.
• Ability to work in a team-oriented environment while also being self-motivated and proactive.
  

Benefits

• Weekends off for a balanced work-life schedule.
• Competitive weekly salary ranging from $780 - $1,125.
• Excellent growth opportunities within our company.
• Supportive and innovative work environment.
• Ongoing training and professional development to advance your career.