JOB TITLE: TECHNICAL ENGINEER (SOLAR ENERGY)

NATURE OF JOB: FULL TIME

INDUSTRY: RENEWABLE ENERGY

SALARY: KSHS. 30,000-40,000

JOB LOCATION: MOMBASA ROAD

DUTIES AND RESPONSIBILITIES

Technical Support & Troubleshooting:

• Provide technical assistance to customers and field teams on solar energy systems and energy storage products.
• Diagnose and resolve issues related to installation, performance, and system operation.

After-Sales Service:

• Offer reliable after-sales support including system check-ups, maintenance, and service follow-ups.
• Ensure timely resolution of customer concerns and system faults.

Customer Training & Education:

• Conduct hands-on training sessions for customers and end-users on product operation, maintenance, and safety.
• Create and provide user manuals and training documentation as needed.

Installation Oversight:

• Support installation teams by offering remote or onsite technical guidance to ensure proper system setup.
• Verify installation quality and system performance as per company standards.

Collaboration with Sales Team:

• Work closely with the sales team to ensure technical specifications match customer requirements.
• Assist in pre-sales technical support including site surveys and system sizing recommendations.

Reporting & Documentation:

• Prepare regular service reports, incident logs, and feedback reports to the technical manager.
• Maintain accurate customer service records and documentation for all interactions.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related technical field.
• Minimum of 1 year experience in the solar industry in a technical support or after- sales service role.
• Practical experience with solar PV systems and energy storage technologies is a strong advantage.
• Strong diagnostic and problem-solving abilities.
• Good understanding of solar PV system components (inverters, batteries, charge controllers, etc.)
• Excellent communication and interpersonal skills.
• Ability to conduct training and explain technical concepts clearly to non-technical users.