Key Responsibilities:

·       Manage end-to-end client onboarding, including KYC verification, training, and platform setup.

·       Respond promptly to client inquiries and provide ongoing customer support to ensure high satisfaction.

·       Collaborate with internal teams (sales, product, engineering, and finance) to resolve operational issues.

·       Maintain organized client records, monitor account performance, and prepare periodic reports.

·       Document and streamline internal processes and SOPs to enhance operational efficiency.

·       Support partnership activities including coordination, communication, and execution of joint initiatives.

·       Track and follow up on project action items and assist in business development initiatives.

·       Contribute to customer feedback loops, helping shape product and process improvements.

Requirements:

• Bachelor’s degree in Business Administration, Operations, Communications, or a related field.
• 2–3 years of experience in operations, client onboarding, or customer success — preferably in telecom, SaaS, or fintech.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office and Google Workspace; experience with CRM tools is an advantage.
• Strong attention to detail, ability to multitask, and manage time effectively.
• A customer-centric mindset with high integrity, professionalism, and teamwork orientation.