1 month ago
Call Centre Agents
Simplepay
Customer Service & Support
Banking, Finance & Insurance
Confidential
Easy Apply
Job Summary
Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Location: Nairobi
Employment Type: Full Time
Job Level: Entry level
Minimum Qualification: Diploma
Job Description
Achieve Monthly targets in the following KPIs
Collections Targets
Adherence to SoPs
Other Responsibilities Include
Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.
Maintain a realistically low incidence rate of bad debt in with the monthly targets by ensuring no rollover.
Anticipate developments and identify accounts that may require special attention and flag them early.
Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries.
Compile documentation and necessary reports for necessary action by management.
Maintain accurate individual records and performance statistics for once portfolio.
Obtain sufficient information to assess the risk of new and existing customers
Work within guidelines provided and as per the credit policy and report to line manager.
Close liaison with all colleagues in the team to ensure effective coordination of collection activity ,the target being timely and query resolution.
Ensure clients feedback is well captured in the CRM.
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