Key Responsibilities

●     Manage inbound and outbound calls related to NGO Summit inquiries, registration, and event details.

●     Provide accurate information to participants, partners, and stakeholders in a courteous and professional manner.

●     Maintain up-to-date records of calls, inquiries, and feedback using provided data management tools.

●     Assist in verifying participant registration details and updating attendance lists.

●     Collaborate with the communications and logistics teams to ensure consistency in messaging and event coordination.

●     Escalate complex queries to the appropriate departments for resolution.

●     Support in sending out SMS or email reminders to registered participants.

●     Conduct brief post-call follow-ups to confirm information or provide additional assistance.

●     Contribute to daily call reports and participate in team meetings to share updates or insights.

●     Support any other administrative tasks as assigned related to participant management or event logistics.

Qualifications and Skills

●     Diploma or Bachelor’s degree (completed or ongoing) in Communication, Public Relations, Customer Service, Marketing, Business Administration, or a related field.

●     Excellent verbal and written communication skills in English and Kiswahili.

●     Strong interpersonal skills and a positive, customer-oriented attitude.

●     Proficiency in Microsoft Office (Word, Excel) and familiarity with CRM systems or call management tools is an added advantage.

●     Ability to handle multiple tasks, prioritize, and manage time efficiently.

●     Willingness to work in a fast-paced environment and occasionally outside normal working hours.

What We Offer

●     A monthly stipend to support your internship period.

●     Hands-on experience in event coordination and stakeholder engagement.

●     Mentorship and learning opportunities from experienced professionals in the NGO and communications sector.

●     A collaborative and supportive work environment.

How to Apply

Interested candidates should send their CV and a brief cover letter explaining why they are suitable for the role with the subject line “Call Center Intern – Nairobi/Mombasa” by 28/10/2025.

Join us in making a difference and sharpening your client service skills!