Customer Service Representative

Palmpay is a Pan-African fintech company currently operating in Tanzania, Ghana, Nigeria and expanding to other markets in Uganda. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online. We are seeking for a proactive and results-driven Customer Service Representative will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction. Key Responsibilities Respond and manage multiple inbound calls from customers. Listen and interact with clients to identify and provide solutions effective for meeting their needs. Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction. Provide clients with information on company products and services in order to address their inquiries. Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures. Reach out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback. Utilize computer systems in maintaining record of customer calls and account information. Collect important customer information such as phone number and address when processing payment. Address client inquiries regarding warranty agreements and conditions of sale. Escalate complex customer issues to customer service supervisors or managers for effective resolution. Maintain an up-to-date knowledge of company products and services so as to effectively respond to client inquiries. Evaluate client needs to determine the strategy most effective in meeting their requirements. Respond to billing complaints by facilitating product exchange, refund or bill adjustment Obtain relevant information in order to verify the authenticity of a complaint. Follow up on customers to ensure they are satisfied with received product/services. Required Qualifications Diploma or bachelor’s degree in business administration, marketing, public relations, sales or related field. 1-3 years of work experience in fintech or banking industry. Must be Ugandan citizen. Communication Skills. Problem-Solving Skills. Attention to Detail. Empathy and Patience. Sales Skills. Time Management. Must be Ugandan. Visit Application Site Related Jobs New Project Volunteer posted 1 day ago. New Project Assistant posted 1 day ago. New Monitoring Evaluation and Learning Officer posted 1 day ago. New Relationship Manager – SME posted 1 day ago. New Relationship Manager – Institutional Banking posted 1 day ago. New Chief Information Security Officer posted 1 day ago. New Driver (U8) posted 1 day ago. New Anaesthetic Officer (U5MED) posted 1 day ago. New Entomological Assistant (U7) posted 1 day ago. New District Education Officer (U1E) posted 1 day ago. New District Community Development Officer (U1E) posted 1 day ago. New Principal Human Resource Officer (U2) posted 1 day ago. New Fleet Assistant- ASK Project posted 1 day ago. New Monitoring & Evaluation Officer- DGD Project posted 1 day ago. New Sales Agents posted 1 day ago. New Accountant posted 1 day ago. New Branch Manager posted 1 day ago. New Field Agents (10) posted 1 day ago. New Cahiers (2) posted 1 day ago. New Head of Agency Business Development posted 1 day ago. Are you sure you want to delete this file? Yes, delete this file. Cancel / Add Files Cancel selected yatırım bonusu - vdcasino - vdcasino - holiganbet - jojobet - canlı casino - holiganbet - jojobet - canlı casino - matadorbet - matadorbet - matadorbet - matadorbet - matadorbet - matadorbet - matadorbet - matadorbet - matadorbet - bahis siteleri - yeni slot siteleri - sweet bonanza - aviator - slot siteleri - lisanslı casino siteleri - güvenilir casino siteleri - casino siteleri - güvenilir bahis siteleri - bahis siteleri - deneme bonusu veren siteler 2026 - deneme bonusu veren yeni siteler - deneme bonusu veren siteler - deneme bonusu - yeni slot siteleri - sweet bonanza - aviator - slot siteleri - lisanslı casino siteleri - güvenilir casino siteleri - casino siteleri - güvenilir bahis siteleri - bahis siteleri - deneme bonusu veren yeni siteler - deneme bonusu veren siteler 2026 - deneme bonusu veren siteler - deneme bonusu - yeni slot siteleri - sweet bonanza - aviator - slot siteleri - lisanslı casino siteleri - güvenilir casino siteleri - casino siteleri - güvenilir bahis siteleri - deneme bonusu veren siteler 2026 - deneme bonusu veren yeni siteler - deneme bonusu veren siteler - deneme bonusu - Welcome This site asks for consent as per GDPR Personalised advertising and content, advertising and content measurement, audience research and services development Store and/or access information on a device How can I change my choice? What if I don't consent? How does legitimate interest work? Do I have to consent to everything? Your personal data will be processed and information from your device (cookies, unique identifiers, and other device data) may be stored by, accessed by and shared with 141 TCF vendor(s) and 69 ad partner(s) , or used specifically by this site. Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. Look for a link at the bottom of this page or in the site menu to manage or withdraw consent in privacy and cookie settings. Data preferences Manage your data You can choose how your personal data is used. Vendors want your permission to do the following: TCF vendors Store and/or access information on a device Cookies, device or similar online identifiers (e.g. login-based identifiers, randomly assigned identifiers, network based identifiers) together with other information (e.g. browser type and information, language, screen size,