Customer Care Representatives

JOB DETAILS: Hariss International Job title: Customer Care Representative Work Location: Hariss International Limited – Kampala, Uganda Division / Department: Sales & Marketing Reports to: Customer Care & Distribution Manager Essential Duties and Responsibilities: The Key responsibilities are not limited to the following: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer