RESPONSIBILITIES

l Ability to handle effectively all aspects of Tour Operations such as itinerary planning, reservations, tour quotations, and customer service

l Must possess knowledge of different inbound and outbound destinations

l Should have a thorough knowledge of the East African Tourism product & designing of International itineraries and costing

l Design flexible tour packages, excursions, safaris, and other related services in regards to tours to meet the needs of different clients

l Manage customer inquiries and aim to exceed their expectations

l Evaluate and recommend tours and travel costing that are competitive in the industry

l Explore and identify new business opportunities in a competitive and rapidly changing industry

l Ensure client quotations are followed up for sales conversion

l Research and constantly source for interesting product packages to meet consumer demands

l Write & translate itineraries. Brief clients before a trip to ensure smooth travel

l Liaise with hotels and airlines for group bookings

l Liaise with tour operators/partners in other destinations

l Social Media Marketing duties
 

QUALIFICATIONS

l Minimum KCSE Grade : C+

l Bachelor’s or Diploma Degree or Diploma in Tourism, Travel, Hospitality or any related discipline from a reputable university

l Minimum of 1-year experience in a travel or tour agency

l Experience in liaising with international travel agents/partners

l Excellent planning and organizational skills

l Self – motivated, Confident and outgoing personality

l Ability to multi-task and get things done to completion

l A Team player with good interpersonal and communication skills

l Excellent networking and prospecting skills