1 month ago
CUSTOMER CARE SPECIALIST
AFRIBUSINESS CONSULTING LIMITED
Customer Service & Support
Automotive & Aviation
Confidential
Easy Apply
Job Summary
Degree / Diploma in Business Administration, Supply Chain, Sales, or a related field.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
ABOUR KARCHER
Kärcher is the world’s leading provider of cleaning technology, recognised globally for innovation, quality, and sustainability. Our Kenyan operations are built on strong partnerships with dealers and distributors, delivering solutions that combine performance, efficiency, and impact.
THE OPPORTUNITY
Join Kärcher as a Customer Care Specialist and be at the heart of driving customer satisfaction and growth in Kenya. This isn’t just a support role – it’s your opportunity to work directly with our dealers, distributors, and global teams, solving challenges, building strong relationships, and ensuring customers experience the very best of Kärcher. If you’re ambitious, detail-oriented, and ready to grow with a global brand, this is the role for you.
WHAT YOU WILL DO
- Be the go-to person for dealers and distributors across Kenya and East Africa.
- Handle questions on product availability, pricing, orders, and deliveries with speed and professionalism.
- Proactively update clients on orders and shipments, ensuring no surprises.
- Manage after-sales queries, complaints, and returns alongside the service team.
- Enter and track orders in SAP, ensuring accuracy in pricing, discounts, and terms.
- Liaise with warehouses, clearing agents, and logistics teams to guarantee timely deliveries.
- Prepare trade documents (invoices, packing lists, certificates, inspection requirements).
- Keep customer and product data accurate and up to date.
- Share customer feedback and market insights that shape sales strategies.
WHAT WE ARE LOOKING FOR
- Degree / Diploma in Business Administration, Supply Chain, Sales, or a related field.
- 2–3 years’ experience in sales support, order management, or customer-facing roles.
- Strong communication, problem-solving, and multitasking skills.
- Proficiency in Microsoft Office; SAP experience is a plus.
- A self-starter who is detail-oriented, ambitious, and thrives in fast-paced environments.
- A team player who enjoys collaborating across sales, supply chain, and customer teams.
WHY JOIN US
- Grow with a global leader – gain exposure to international systems, practices, and networks.
- Fast-track your career – this role is a launchpad for ambitious professionals who want to move into commercial, operations, or leadership roles.
- Be part of innovation – work with a brand that’s shaping cleaning technology worldwide.
- Make an impact – your work will directly influence customer satisfaction and regional growth.
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